Case Study – A Prestigious Healthcare Provider (AI in Identity)
Overview
The Company has emerged as the premier healthcare leader across the Middle East and India. As one of the largest and fastest-expanding conglomerates in the MENA region, The Company offers comprehensive healthcare services. Headquartered in Dubai, our extensive network now includes over 19,657 employees, including doctors, nurses, and other staff, with JCI-accredited clinics and diagnostic centers. The Company continually strives to establish new benchmarks with advanced innovations, never settling for less than excellence.
Business Challenges
- Scattered user base (Employees/Contractors) 20K+. Multiple hospital and business units managed
- Securing access to critical medical documents and applications
- Challenging workforce access requirements, Manual role assignment & conflicting rights
- Localized password and password policy for each application and system
- Delayed clinician access and manual processes
- Challenging remote work requirements including multiple 3rd party solutions
- Manual audit and compliance processes with manual and delayed removal of high-risk access
The IDM Solution
- AI-driven identity security to enable secure and compliant access to critical healthcare systems
- Role-based access for all and Approval based access control for critical apps
- Segregation of Duties implemented for conflicting access
- Centralized and single password provisioning to all integrated apps
- Well-defined role matrix to have a clear access structure based on organization rules
- Fine-grained access control(Least privilege principle) to Remote Access Apps
- Certification & Attestation including automatic remediation processes to remove unaccounted access
The company at a glance
A government-owned entity, responsible for the distribution of utility services across the territory.
Industry
Utilities
Location
The Middle East
IDM Services
PAM Professional Services
Key Results
- Reduced access creation time to ensure users have immediate critical access with runtime monitoring of over privileges using AI
- No Human errors and the highest moderation of access rights
- No conflicting roles or unaccounted access to systems
- Heavily reduced risk of password theft and simplified management
- Quicker access to clinicians due to intelligent automation
- Plug-and-play access along with augmented user authentication & authorization controls
- Achieved all industry-level security standards & complex regulatory requirements along with AI-driven automatic clean-up of access
