• Operational Delivery: Own and lead day-to-day IAM operations.  

• Client & Stakeholder Management: Serve as the primary on-site interface for service delivery. Lead operational governance meetings and act as the escalation point for critical incidents.  

• SLA & Compliance Management: Ensure strict adherence to KPIs, monitor ticket backlogs, and drive compliance reporting aligned with the client’s regulatory and audit requirements.  

• Team Leadership: Manage, mentor, and guide a team of IAM engineers.  

• Identity Governance: Promote IAM principles across the enterprise.  

• Process Optimization: Identify automation opportunities and streamline workflows across IAM platforms.  

Qualifications 

• Experience: 8–10 years in IT or Cybersecurity, with at least 5 years in IAM.  

• Technical Expertise: Hands-on experience with enterprise IAM tools (e.g., SailPoint, Oracle, Ping/ForgeRock, One Identity).  

• Frameworks & Certifications: Certified in IAM tools.  

• Soft Skills: Exceptional stakeholder management, conflict resolution, and communication skills.